"This research was motivated by problems in the management of Hajj registration
documents, which previously relied on conventional archiving systems. This
condition resulted in document accumulation, required considerable storage
space, and made it difficult to search for and manage archives when documents
were needed. These problems encouraged the implementation of digitalization in
the management of Hajj registration documents at the Hajj Ministry Office of
Batang Hari Regency. This study aims to examine the implementation of
digitalization in overcoming the problems of document accumulation and
conventional archive management, as well as to identify supporting and
inhibiting factors related to human resources and infrastructure in the
digitalization process. This research employed George C. Edward III's policy
implementation theory, which consists of communication, resources, disposition,
and bureaucratic structure. The study used a qualitative method with a
descriptive approach. Data were collected through observation, interviews, and
documentation, while data analysis consisted of data reduction, data
presentation, and conclusion drawing. The results showed that the
implementation of digitalization had brought positive changes to the
management of Hajj registration documents, particularly by reducing
dependence on conventional archives, facilitating document retrieval, reducing
the need for physical storage space, and improving administrative management
efficiency. Supporting factors included employee capabilities and readiness,
leadership support, training, and the availability of computers, scanners,
internet networks, and digital storage systems. Meanwhile, inhibiting factors
included differences in employees' technological skills, adaptation to the new
system, limitations in equipment and network infrastructure, and the need for
continuous maintenance and development of digital infrastructure. Therefore,
the digitalization of Hajj registration document management can serve as an
important step toward achieving more effective and efficient archive
management and administrative services.
"